Booked because we read they had an oxygen room, in case we felt we needed it during our stay. Not needed at all, but we greatly enjoyed the hotel, a nice refuge in Lhasa. Service was uniformly first rate and actually a real treat in the Horizon Club. The club is a great place to unwind, especially if the restaurant buffet is hit with a large tour group. Buffet was always good. Our room was first rate – quiet, great bed and all the expected niceties. We would definitely stay again. The Shangri-La is an oasis in a bustling city. RoadWarrier99999

We stayed here three nights and had breakfast and dinner here too the food was very good, the service was better than Beijing and very friendly. We would definitely come back to stay here if we are ever in this part of China/Tibet. Try some of the local food. fireman452 wrote the review Sep 2019

This hotel knocked us down:) We have stayed in many great hotels all over the world, but this one was total surprise. We booked the room for three with Potala view and get fantastic room on the second floor. Room was very spacious, lovely furnished, very clean and we almost felt like we are not in the hotel. We had some troubles with curtains at the beginning, but friendly and kind staff immediately solved the problem. Bed was extremely comfortable and we “slept like little babies”. The bathroom knocked us down – fantastic, spacious and very well maintained. It is hard to believe that bathroom could be so spacious and cozy at the same time. Swimming pool was also fantastic, clean and with lovely atmosphere. We went for a dinner to hotel’s restaurant, and there was a big variety of food from different cuisines available in the buffet. We also used the access to the lounge on second floor to have breakfast and quick dinner. That was a very convenient option. We enjoyed fantastic private atmosphere with a few other guests nevertheless the variety of food was a bit smaller than in the main restaurant. Overall experience in Shangri-la hotel in Lhasa was just perfect.

Tiinnaa wrote a review Aug 2019

Great hotel , great quiet service from reception to the restaurants.

Oxygen lounge is a life saver.

There is a doctor on site.

In room dining : 24 hours.

I wish they don’t put dried banana chips or other fruits in the ice cream.

They have Happy Hour from 6-8 pm with great cakes, pastries.

It’s a pretty hotel. The staff speaks English. If you need it, there’s an oxygen room in the basement. There’s also a doctor in a medical clinic in the basement if you get altitude sickness.

The evening buffet has a great selection. In general, the restaurant doesn’t have dairy-free or gluten-free options.

The room has a thermostat problem. It was bloody hot and hard to sleep there for 4 nights. We set the temp to 19c but it didn’t work. We also tried sleeping with the windows open and closed. Calling the repairman didn’t fix this problem. We also had this exact same problem in the Shangri-La Hotel in Shangri-La. They seem to like you to sleep in super hot rooms.

And they called our room at 10 pm the first night to send up our passports. The call woke us up because we were dead asleep. We’d checked in at 6 pm and it would have made much more sense to send them up to us right away or the next morning, instead of disturbing us.